Sr UI/UX Design
Project Manager, Product Owner, Marketing
The Eco-Structure Platform is the heart of Schneider Electric's IoT system architecture. Connecting Homes, Buildings, Data Centers, Infrastructure, and Industries. Monitoring everything from the shop floor to the top floor. Collecting critical data, from sensors to the cloud. Analyzing data to discover meaningful insights. Enabling you to act based on real-time information and business logic.
Users are currently not utilizing modules effectively, leading to neglect of expirations and updates. In discussions with both the Marketing and Product teams, I gathered valuable insights. It was revealed that customers often pay for modules they have forgotten they signed up for. Additionally, there is a common practice of sharing accounts across large organizations, making user management challenging. Customers lack awareness regarding the available modules, their capabilities, and the overall value they bring to their subscriptions. Furthermore, purchases are being made through two distinct channels, adding to the complexity of the user experience.
To enhance the user experience and formulate an MVP road-map with backlog stories, I collaborated closely with a project manager and marketing manager. This involved gaining a deep understanding of the current work flow, actively contributing to the creation of use cases, conducting user research, and delivering UX artifacts. Additionally, I conducted contextual inquiries to thoroughly comprehend work practices and user behaviors, ensuring a comprehensive and user-centric approach. With a focus on the following:
Before contextual inquiries, I thoroughly researched and documented the module activation process, gaining valuable insights into the steps, user interactions, and potential challenges. This groundwork informed and enhanced the subsequent contextual inquiries.
While concurrently developing module subscriptions, I was also engaged in creating a compliance monitoring, reporting, and forecasting feature. The integration of the two initiatives became evident as the compliance process necessitated specific modules and subscriptions.
To streamline the process, I utilized two persona previously crafted for the compliance monitoring feature, adapting them as profiles for candidate types. In order to gain valuable insights, I conducted interviews with three facility managers and three technicians. The selection process involved leveraging User Interviews.com to screen and identify candidates actively using Schneider monitoring products.
"I don't know what module services we have." Maintenance Technician Quote
Reduce carbon footprint and energy savings. Compliance monitoring throughout the facility. System configuration for monitoring devices. Improving response time.
Keep equipment running through preventative maintenance. Quicker triage time and accuracy in bringing systems back online.
The complexity in the process of purchasing and activating new modules stems from various subscription scenarios, including departmental subscriptions within a single organization or a singular subscription spanning multiple organizations.
The intricacy in the process of module purchases and new activations arises from numerous subscription scenarios, including departmental subscriptions within a single organization or a singular subscription spanning multiple organizations.
Collaborating closely with project and marketing managers, I played a pivotal role in enhancing the user experience and developing a streamlined MVP road-map. This multifaceted effort involved understanding the intricacies of the existing work flow, actively contributing to the creation of use cases, and conducting comprehensive user research. Contextual inquiries were a key focus, delving into how users interacted with, managed, and purchased subscriptions, with specific attention to Termed Subscriptions and exploration of Schneider's various purchasing channels.
Activation and Error Handling Reference